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Empty Anume Player playlist: what to check

Check an empty Anume Player playlist: subscription, connection, identifier and upload confirmation. Avoid repeated reloads and reinstalls.

XTREAM.ro team · Updated

An empty list does not identify the cause

Check the TV subscription and player licence separately. “Activation required” can refer to the app rather than the TV service. If the subscription is active, compare Anume Player’s MAC / Device ID locally with the account connection identifier.

Already requested a reload?

Read the request result before sending another one. If confirmed, fully close and reopen the app and check the selected playlist and filters. If pending or unconfirmed, keep the reference and do not repeat it. Do not clear app data solely because the list is empty.

What to send support

Include the device model, app, connection number, exact error and steps already tried. You may attach an error photo without passwords, PINs, portals or QR codes. If only one channel fails, name that channel; it is different from an entirely empty playlist.